WhiteBadge Community Guidelines

Taking part in the community is for verified members in the professions we support. Before you can write in the global chat, post or comment in communities, or send group or direct messages, you must be verified. For professionals, that means a WhiteBadge reviewer has approved your professional credential and your state license. Members whose verification isn't finished may be able to read the global chat, but they can't write in it.

A verified status means our reviewer accepted the documents a member submitted at the time of review. It isn't a guarantee of anyone's qualifications, experience, or advice, and it doesn't replace a facility's own credentialing. What members share is their own view, not WhiteBadge's. It's for professional information only and isn't a substitute for your own professional judgment, your employer's or facility's policies and protocols, or what your license allows.

In the global chat, which closes when Community opens, you appear by a numbered handle unless you choose to show your name and credential where the app offers that choice, and changing back isn't offered in the app. A handle doesn't make you anonymous to WhiteBadge: we know which account it belongs to, and these guidelines apply to everything you write under it. Communities and group conversations show your name and your credential, and direct messages show your name.

• Questions and answers about protocols, equipment, modalities, and working conditions.
• Honest, respectful disagreement about practice and technique.
• Experiences from facilities and assignments, told fairly and without sharing anything confidential.
• Help for people who are new to the field or to a modality.

• Anything that could identify a patient. Never post or send patient names, faces, medical images, record or accession numbers, dates of service combined with other details, or anything else from a patient's chart. This applies even if you think you've removed the identifying details, and it applies in group and direct messages, in messages with facilities and with WhiteBadge Support, including WhiteBadge Digital Support, and in photos too. Don't ask anyone to send you patient information, either. WhiteBadge isn't built to receive patient information; if you see it here, report it so we can act on it. You're responsible for following the privacy laws and workplace policies that apply to patient information, such as HIPAA.
• Medical advice to individuals, and false clinical claims. Talk shop, but don't give individualized medical advice, don't present personal opinion as clinical guidance, and don't share clinical or licensing claims you know are false. If someone describes their own medical problem, point them to their clinician.
• Harassment and hate. No threats, insults, bullying, or content that promotes hatred or discrimination against anyone for who they are.
• Profanity. Keep it professional. Strong language isn't allowed in posts or messages. In posts, comments, and chat and group messages, our tools may cover a sentence that contains it.
• Explicit or unlawful content. No sexually explicit, graphically violent, or unlawful content. Never post or send sexual content involving a minor, and never share, or threaten to share, an intimate image of anyone without their consent, including one made or changed with AI.
• Pretending to be someone else. Don't impersonate anyone, including WhiteBadge, its staff, or a facility. Don't misrepresent your credentials, experience, license status, or affiliation, for example by presenting a credential or license as current after it has expired, lapsed, or been restricted, suspended, or revoked. Don't use WhiteBadge's name or logo to suggest that we endorse you or what you offer.
• Taking work off WhiteBadge. Don't advertise, solicit, spam, or run scams, such as fake job offers or rates, and don't share phone numbers, email addresses, or other contact details to move shifts, jobs, or payment off WhiteBadge. Our tools may cover email addresses and phone numbers in posts, comments, and chat and group messages. Creators and educators may promote their own offerings only where we allow it, such as an educator linking their own course in a community they run, and no one may ask members to pay them outside WhiteBadge for something they offer on WhiteBadge.
• Breaking confidences or other people's rights. Don't share a facility's confidential information or anything else you're required to keep confidential, and don't post or send content that infringes or violates someone's copyright, trademark, privacy, or other rights, such as someone else's photos or work shared without permission. Don't copy, record, share, or resell courses, webinars, or other creators' content except where WhiteBadge lets you, don't share content that's only for a creator's buyers or subscribers with people who don't have it, and don't record a live event, or anyone in it, without the host's permission and any consent the law requires.
• Misusing WhiteBadge. Don't create fake or duplicate accounts, share, sell, or transfer your account, use bots or scripts, scrape or collect members' information, post fake reviews or ratings, upload harmful code, reverse engineer the app except where the law allows, interfere with WhiteBadge's security or operation, try to make WhiteBadge Digital Support act outside its purpose, use what you learn here to contact members for purposes they didn't agree to, or try to get around a block, a restriction, or a ban, for example with another account. Don't buy, sell, or trade accounts, points, Tokens, or reward redemptions, or offer to.

Communities should be about imaging or the profession. If you create or manage a community, keep it on topic and help keep it within these guidelines. Community creators and managers can't change these guidelines, and we may act on a community that breaks them.

If you create an event, you're responsible for it, including its details and its place, and for keeping it within these guidelines and the law. Events that members create are organized by those members, not by WhiteBadge, and we don't verify their details or supervise them. To the extent the law allows, we aren't responsible for what happens at them. If you go to one in person, take the same care you would when meeting anyone new.

These guidelines don't limit your right to discuss your pay, benefits, or working conditions with others, to report a possible violation of law or a patient-safety concern to a government agency, a licensing board, or an accrediting body, or to take part in any other activity the law protects.

• Report a message, post, profile, or community using Report in the app where it's offered, or email support@whitebadge.io. Tell us what happened and where. Anyone can report by email, with or without a WhiteBadge account. If you use WhiteBadge Digital Support, our AI support agent, you can also report any of its messages using Report on that message.
• When you report in the app, we don't tell the member you reported who reported them unless the law requires us to, though they may be able to work it out, for example in a one-to-one conversation. We don't share the outcome with you. Reporting doesn't hide what you reported. To stop seeing someone's messages, block them.
• Block a member in the app, for example from their profile or from one of their messages in the global chat. A member you block can't send you direct messages or friend requests, and you won't see their messages in the global chat or your direct messages with them. Blocking also ends any friendship or friend request between you, and unblocking doesn't restore it. They aren't told that you blocked them. You can see and undo your blocks in the app's privacy settings.
• If someone may be in immediate danger, contact emergency services first. WhiteBadge isn't an emergency service, and we may not see a report right away. For a patient-safety concern at a facility, also follow that facility's own reporting procedures.
• Copyright complaints go to our designated copyright agent, as described in our Terms of Service, which also explain how to send a counter-notice if you believe your content was removed by mistake or misidentification. Under our repeat-infringer policy, in appropriate circumstances, we close the accounts of members who repeatedly infringe others' copyrights.

If an intimate image or video of you was shared on WhiteBadge without your consent, including one made or changed with AI, you or someone authorized to act for you can ask us to remove it. You don't need a WhiteBadge account. Email support@whitebadge.io with "Intimate Image Removal" in the subject line, and include:

• your physical or electronic signature, or that of the person acting for you (we accept a typed full name);
• where the image or video is on WhiteBadge, with enough detail for us to find it, such as the member's name or handle and the profile, post, community, or conversation it's in;
• a brief statement that you believe in good faith the image or video was shared without your consent, with any information that helps us confirm that; and
• how we can contact you, or the person acting for you.

When we receive a valid request, we remove the image or video, and make reasonable efforts to find and remove any identical copies we know about, as soon as we can and no later than 48 hours after we receive the request. We may also remove material while we look into a request.

Our automated tools screen posts, comments, chat messages, group messages, and direct messages for possible violations, such as profanity, advertising, insults aimed at a person, and contact information. Photos and GIFs in direct messages are delivered only after automated screening clears them. People on our team review reports and flagged content and decide what to do. Depending on how serious a violation is, we may:

• cover, hide, or remove content;
• send a warning;
• limit what an account can do for a while, such as stopping it from posting; or
• suspend an account, or remove it permanently.

Where we've turned them on, our automated tools can also act on their own outside direct messages: they can cover a sentence that breaks these guidelines, warn its author, and, after repeated violations, stop an account from posting for a time or permanently. Our tools don't take these actions on direct messages.

Repeated violations lead to stronger action, from warnings to temporary and then permanent bans, but we decide what fits each case and may skip steps. For serious violations, such as sharing patient information, threats of violence, or any sexual content involving a minor, we may act immediately and without warning. We may also act on content or conduct that puts members, patients, or others at risk, even if these guidelines don't name it. Except where the law requires it or these guidelines say we will, we decide whether and how to act on a report or on content, and not acting on a violation doesn't mean we allow it or give up our right to act on it later.

Action we take under these guidelines, such as a restriction, a suspension, or removing an account, doesn't cancel a WhiteBadge+ subscription you bought through Apple or Google. It keeps renewing until you cancel it in your Apple or Google subscription settings, and refund requests are handled by Apple or Google under their policies. Our Terms of Service and the Rewards Program Terms explain what happens to Tokens, points, and rewards.

WhiteBadge is only for adults 18 and older, and we don't tolerate child sexual abuse or exploitation of any kind. If you believe a member is under 18, email support@whitebadge.io, and we'll handle it as our Privacy Policy describes. We report apparent child sexual abuse material to the National Center for Missing & Exploited Children, as federal law requires. Where the law requires it, we report other content to the authorities, and we may share information with law enforcement to protect someone's safety, as our Privacy Policy explains.

Members are responsible for what they post and send, including having the rights to share it. We aren't required to monitor what members post or send, our team doesn't review everything, and our tools and reviewers can miss things or make mistakes.

What members post and send isn't medical, legal, tax, financial, or employment advice from WhiteBadge, and we don't guarantee that it's accurate. You're responsible for your own dealings with other members. The Terms' sections on disclaimers and on limitation of liability and indemnity apply to the community and messaging features and to these guidelines.

WhiteBadge staff may review a message, and the conversation around it, when our tools flag it or a member reports it, to keep members safe and to enforce these guidelines and our Terms. Staff may also read messages to comply with the law or to protect the rights, safety, or property of members, WhiteBadge, or others. Our moderation tools don't list or search direct-message conversations between members: staff reach one in those tools from a flag or a report, and each time staff open one there, it's logged.

Messages between members and facilities, and conversations with WhiteBadge Support, aren't covered by that limit. Our team can read them, for example to help with a request or to resolve a dispute.

Our Privacy Policy explains how we handle the information in messages, reports, and appeals.

If you think we got a decision wrong, you can appeal. For an automated action, such as a covered sentence or a posting restriction from our tools, use the appeal option in the app where it's offered. For any decision, you can email support@whitebadge.io with "Appeal" in the subject line and tell us which decision you're appealing and why. A person reviews every appeal. An appeal isn't a Dispute Notice under the Terms of Service.

We may update these guidelines. The "Last updated" date shows when they last changed, and we'll let you know in the app or by email about a material change. A change takes effect on the date we publish it here, unless we give a later date. A new or changed rule applies to what you post or send after it takes effect, though we may remove earlier content that breaks it. If you keep using WhiteBadge's community and messaging features after a change takes effect, you agree to the updated guidelines.

Allied Health Careers, LLC (dba WhiteBadge)
1721 Valley Forge Rd Unit 486
Valley Forge, PA 19481
support@whitebadge.io