WhiteBadge Terms of Service

• You must be at least 18 years old and able to enter into a binding contract.
• The Platform is offered only in the United States, and only in the areas we currently serve. Some features are limited by location, and the app will tell you if WhiteBadge isn't open in your area yet.
• WhiteBadge is not currently available in California. You may not create an account or use the Platform if you are a California resident or are located in California. If we open in California later, we'll update these Terms.
• You may not use the Platform if we have previously suspended or removed you, or if you are barred from doing so under applicable law.
• By using the Platform, you confirm that you meet these requirements. If we learn that someone under 18 has an account, we may close it, and we handle their information as our Privacy Policy describes.

There are three kinds of accounts:

• Professional accounts are for healthcare professionals in the professions we support, such as radiologic technologists, MRI and CT technologists, and sonographers. If your profession isn't supported yet, you can still use limited features, but you can't apply for work, join the community, or take courses.
• Student accounts are for students in qualifying programs, when we offer them.
• Facility accounts are for hospitals, imaging centers, and other healthcare organizations ("Facilities"). We create Facility accounts for organizations. If you use a Facility account, you confirm you are authorized to act for that organization and that it agrees to these Terms.

• Give us accurate, current, and complete information, and keep it up to date.
• You may have only one professional account. Don't share your account or let anyone else sign in as you.
• You are responsible for everything that happens under your account. Keep your email account, any Apple or Google account you sign in with, and your devices secure, because we send sign-in codes to your email and remember devices you trust.
• Tell us right away at support@whitebadge.io if you think someone has accessed your account without permission.

Support. You can contact WhiteBadge Support in the app or at support@whitebadge.io.

WhiteBadge Digital Support. Your support request may be answered by WhiteBadge Digital Support, our AI support agent. It may use a first name, and its messages are marked as AI: until a person joins the conversation, you're interacting with an AI system, not a person. It helps only with your WhiteBadge account and our services, and it acts only through your own account. It changes something in your account only after you confirm that change in the conversation, and it can't make purchases, delete your account, confirm, decline, or cancel work for you, or give refunds, credits, or exceptions. For Facility accounts, it can look things up but can't change anything. A change you confirm is your own action under these Terms. Its answers can be wrong or incomplete. They are help with using WhiteBadge, not binding statements of WhiteBadge policy, and they don't change these Terms, our policies, or any agreement you have with us. You can decline it and contact a person at WhiteBadge Support instead, and you can choose "Talk to a person" at any time. The messages you write to it, and the account details it needs to help you, are sent to our AI provider to produce its answers, as our Privacy Policy explains.

Credential verification. To use most of the Platform, you must upload a professional credential, such as a professional certification (for example ARRT or ARMRIT), and we must approve it. To apply for work, you must also provide the other documents we ask for, such as state licenses, BLS, other documents a Facility requires, and a government-issued photo ID, and we must approve them. Our systems pre-screen uploads for completeness, and a WhiteBadge reviewer makes every approval decision. We may also check public license registries and issuing bodies, and you authorize us to do so.

A "verified" status means our reviewer accepted the documents you submitted at the time of review. It is not a guarantee of your qualifications, and it does not replace a Facility's own credentialing. You must keep your credentials current, and you must tell us promptly if a credential expires, lapses, or is restricted, suspended, or revoked, or if you are excluded from a federal or state healthcare program. We may pause your access to work while a credential is expired or under review. By applying for or accepting an Assignment, you confirm that you hold every license, certification, and qualification it requires and that you're competent to do the work it describes.

Background checks. Before you can apply for or accept Assignments (Section 4), you need a completed background check through a consumer reporting agency (currently Checkr) whose result meets our requirements. Positions (Section 6) don't need one. You'll receive the disclosures and authorization forms required by the Fair Credit Reporting Act and state law before any check runs, and those forms govern the check. We pay for the check. You have the right to dispute inaccurate information with the reporting agency.

The order of steps. Your credentials come first. Once we approve them, you can start your background check, and once it's complete with a result that meets our requirements, you can complete onboarding (Section 5). You need all three, plus any credentials a posting requires, before you can apply for or accept Assignments.

Honesty. Submitting false, altered, or someone else's documents, or misrepresenting your qualifications, is a serious violation of these Terms. We may remove you from the Platform and report it to the relevant licensing body or authorities where appropriate.

How it works. Facilities post per diem shifts, contracts, and travel contracts ("Assignments") on the Platform. Professionals apply, and Facilities may also invite professionals directly. The Facility selects from the applicants, and the selected professional confirms or declines. An Assignment is formed when you confirm. Facilities cannot confirm on your behalf. Each Assignment is a separate engagement.

No guarantee of work. We don't guarantee that any Assignment will be available to you, that you will be selected, or that a Facility will book a minimum amount of work. Under these Terms, you never have to apply for or accept an Assignment. If you work as a W-2 employee, your employment documents explain how your availability, and turning down suitable work, can affect unemployment benefits.

The Platform is the record. Assignment details (dates, times, rates, and scope), clock-in and clock-out times, timesheets, and related charges are recorded on the Platform. Everyone agrees the Platform's records are the record of the Assignment unless there is an obvious error, but this doesn't limit the pay the law requires for time you actually worked (Section 5). If you believe a record is wrong, use the dispute tools in the app or contact support. Report any time you work that isn't recorded, such as work before you clock in or after you clock out, the same way, so you're paid for it.

Clocking in and timesheets. You can't clock in earlier than the clock-in window that opens before your start time. When you clock in, the app may also check your distance from the Facility. If you seem to be far from the Facility, or location access is off, the app may ask you to confirm that you are at the Facility, and we record that you confirmed. We record the result of the distance check and the time, not your location. Confirming when you are not at the Facility violates these Terms. You submit a timesheet for each Assignment. The Facility approves it or sends it back with a reason, and a timesheet the Facility doesn't act on may be approved automatically. You can dispute a timesheet through the app.

Cancellations by professionals. You can cancel a confirmed Assignment in the app before it starts. You can't cancel after it has started or after you've clocked in. There is no fee to cancel. Cancelling within 24 hours of the start time is a late cancellation. It may affect your standing with that Facility, including your access to its future Assignments, until you rebuild it, and it counts against the reliability part of your rating. Cancelling confirmed work can also reset your streaks. Withdrawing an application before you're confirmed has no effect on your standing with that Facility.

Cancellations by Facilities. Facilities may cancel Assignments as allowed by their agreement with us. Facility cancellation fees are set out in that agreement or the fee schedule shown to the Facility.

Ratings and reviews. Facilities and professionals may rate and review each other. Reviews must be honest and based on real experience. We may remove reviews that violate these Terms. Your WhiteBadge rating is worked out from your activity on the Platform, such as shifts worked, on-time clock-ins, late cancellations and declined selections, how quickly you confirm, timesheet submission, and Facility reviews. Facilities may see your overall rating, but not the parts behind it. Your rating helps match work. It isn't a judgment of your clinical skills, and we may change how it's worked out.

W-2 employees. If you work as a W-2 employee, you are employed by Allied Health Careers, LLC together with Cornerstone PEO, our professional employer organization (PEO), which acts as co-employer and as employer of record for limited administrative purposes, handling payroll processing, tax withholding and remittance, workers' compensation coverage, and certain employment compliance services, as your employment agreement describes. Your onboarding documents describe your employment terms. You must complete them, including Form I-9 and tax forms, before you work.

Independent contractors (1099). If you work as an independent contractor, you contract with Allied Health Careers, LLC under your Independent Contractor Agreement. You are not an employee of WhiteBadge or of any Facility. You are responsible for your own taxes, insurance, and business expenses, and you are not eligible for employee benefits. Before you can apply for or accept Assignments, we must have approved the insurance documents your agreement requires, and they must be current.

Your employment or contractor agreement controls. Your employment or contractor agreement (the WhiteBadge Per Diem Employment Agreement or the Independent Contractor Agreement) sets the terms of your engagement. If it conflicts with these Terms on a matter it covers, that agreement controls. If another document you sign with us in onboarding conflicts with these Terms, these Terms control.

Signing electronically. You sign your onboarding documents electronically: with your name in the signature field (typed by you or filled in for you), with your initials where a form asks for initials, or with a signature you draw where the Platform offers it. Your electronic signature has the same effect as signing on paper. In the WhiteBadge mobile app, you can view copies of your employment or contractor agreement, your Form I-9 Section 1 or Form W-9 certification, and your direct deposit authorization.

Facilities do not employ you. Nothing in these Terms makes you an employee of any Facility (unless you are hired for a Position under Section 6). WhiteBadge does not direct your clinical judgment or patient care. Facilities direct day-to-day work at their sites and are responsible for their worksite conditions. You are responsible for your own clinical judgment and for working within your license and scope of practice.

Pay. For approved time, you'll be paid at the rate shown for the Assignment, through our payroll process (or, for independent contractors, our payment process), as your onboarding documents describe. Nothing in these Terms limits the pay the law requires for time you actually worked. We may correct pay for errors, as the law allows. Pay disputes go through the timesheet dispute process or support.

Some listings are for permanent positions with employers ("Positions"). When you apply for a Position, we may share your application profile with that employer. Our Privacy Policy explains what the profile includes. The employer decides whether to interview or hire you. Any job offer, and any employment that follows, is between you and that employer, and WhiteBadge is not a party to it. Position details come from the employer, and we don't guarantee that they are accurate or complete or that a Position is still open. We don't charge you a fee for applying to or accepting a Position. A Position may be removed if the employer fills or withdraws it, and we'll let you know in the app if a Position you applied for is removed.

If you use a Facility account, you agree to:

• post accurate Assignment details, including rates, dates, times, and requirements;
• provide a safe workplace that complies with applicable law, and give professionals the orientation and supervision a Facility normally provides;
• keep your worksite free of unlawful harassment and discrimination, and tell us promptly about any injury or incident involving a professional at your site;
• review and approve accurate timesheets promptly;
• pay invoices in full and on time under your agreement with us;
• make selection decisions without unlawful discrimination;
• not ask a professional to do work outside the scope of their license, their credentials, or the Assignment they confirmed;
• keep professionals' information confidential, protect it with reasonable safeguards, use it only to staff and manage Assignments, and tell us promptly at support@whitebadge.io if you learn it was accessed or disclosed without authorization;
• not upload or send patient information through the Platform, or ask professionals to; and
• make sure everyone who uses your Facility account is authorized to do so and follows these Terms, including Section 8 when messaging professionals.

Each Facility keeps responsibility for its own credentialing and compliance obligations, including confirming, as the law and its accreditors require, that a professional's licensure and competence fit the work, and any screening its policies, regulators, or payers require, such as drug screens or checks against government exclusion lists, except screening we've agreed in writing to perform. The Platform isn't built to hold patient information, and WhiteBadge does not agree to act as a Facility's business associate under HIPAA. Nothing in these Terms makes it one. If your organization has signed a separate agreement with us, such as a master services agreement, that agreement controls where it conflicts with these Terms.

Hiring professionals directly. Facilities agree not to hire, engage, or pay a professional they met through the Platform outside the Platform, except as allowed by the Facility's agreement with us, including any conversion or placement terms in it.

Community features, including communities, posts, comments, likes, stories, polls, events, the global chat, group chats, direct messages (including photos and GIFs), and friends, open as they're released, and some may not be available to everyone yet. The global chat closes when Community opens.

Your content. You keep any ownership rights you have in the content you post or send on the Platform ("Your Content"). You give WhiteBadge a worldwide, non-exclusive, royalty-free license to host, store, copy, display, format, adapt for display, and distribute Your Content, and to let our service providers do these things for us, to operate, provide, improve, and promote the Platform. When we promote the Platform outside it, we won't use your name, photo, or likeness, or quote Your Content, in our advertising without your permission. This license ends when you delete Your Content or your account, except for messages you've already sent to others, posts and comments that stay on the Platform after you delete your account (shown as from a deleted user, or under the numbered handle they were written under, as our Privacy Policy explains), copies in our backups for the time our Privacy Policy states, and records we keep as our Privacy Policy describes or the law requires. To the extent the law allows, you waive any moral rights in Your Content that would stop us from using it under this license. You confirm that you have the rights to post Your Content and to give us this license, and that Your Content, and our use of it under this license, doesn't violate these Terms, the law, or anyone's rights. You're responsible for Your Content. You also let other users view Your Content, and interact with it, as the Platform's features allow.

Your name in the community. Communities and group conversations show your name and your credential. In the global chat, you appear by a numbered handle unless you choose to show your name there, where the app offers that choice. If you do, chat lines you write after that show your name and credential, and changing back isn't offered in the app. Lines you wrote under a handle stay under that handle, and lines you write under your name keep your name, while your account is open.

Community rules. WhiteBadge has no tolerance for objectionable content or abusive users. You must not post or send content that:

• harasses, threatens, insults, or bullies anyone, or promotes hatred or discrimination;
• is sexually explicit, violent, or unlawful;
• advertises, solicits, or spams, or shares contact information to move work or payment off the Platform;
• contains patient information, including patient names, photos, medical images or records, identifiers, or anything else that could identify a patient, or any other information you are required to keep confidential;
• gives individualized medical advice, or presents personal opinion as clinical guidance;
• impersonates anyone or misrepresents your credentials;
• infringes anyone's copyright, trademark, privacy, or other rights; or
• otherwise breaks our Community Guidelines.

Moderation. We use automated tools and human review to find and act on violations of these rules. We aren't required to monitor content, and our staff don't review everything members post or send. Members are responsible for what they post and send, and we don't endorse it. Our tools and reviewers can miss things or make mistakes. We may cover, hide, or remove content, and we may warn, restrict, suspend, or remove accounts, when we believe it's needed to enforce these rules or to protect users, patients, or WhiteBadge. Repeated violations lead to stronger action, from warnings to temporary and then permanent bans, but we decide what fits each case and may skip steps. For serious violations, such as sharing patient information, threats of violence, or any sexual content involving a minor, we may act immediately and without warning. Where the law requires it, we report content to the authorities. If you think we got a moderation decision wrong, you can appeal: for an automated action, use the appeal option in the app where it's offered, and for any decision, email support@whitebadge.io with "Appeal" in the subject line. A person reviews every appeal.

Messages. Our automated tools screen posts, comments, chat messages, group messages, and direct messages for violations of these rules. WhiteBadge staff may review a message thread when our tools flag it or another user reports it, to keep users safe, to enforce these Terms, or to comply with law. Our support team can also read support conversations, including those with WhiteBadge Digital Support, and messages between professionals and Facilities on the Platform, to help users and run the Platform. By using the Platform's community, messaging, and support features, you agree to this screening and review. See our Privacy Policy.

Reporting and blocking. Report content or users that break these rules using the in-app tools where they're offered, or at support@whitebadge.io. Anyone can report by email, with or without an account, including to ask us to remove an intimate image of them that was shared without their consent, as our Community Guidelines explain. We may not tell you what we decided about a report. You can also block a member. A member you block can't send you direct messages or friend requests, you won't see their messages in the global chat or your direct messages with them, and they aren't told. Our Community Guidelines explain what blocking does. If someone may be in immediate danger, contact emergency services first.

Copyright complaints. If you believe content on the Platform infringes your copyright, you can send a notice under the Digital Millennium Copyright Act to our designated agent:

Copyright Agent, Allied Health Careers, LLC
1721 Valley Forge Road, #486, Valley Forge, PA 19481
Phone: 267-817-2676
Email: support@whitebadge.io

A notice must be in writing and include:

• (a) the signature of the copyright owner or someone authorized to act for them;
• (b) the copyrighted work claimed to be infringed;
• (c) the material claimed to infringe, with enough information for us to find it, such as where it appears on the Platform;
• (d) the sender's name, address, and phone number, and an email address if they have one;
• (e) a statement that the sender believes in good faith that the use isn't authorized by the copyright owner, its agent, or the law; and
• (f) a statement that the information in the notice is accurate and, under penalty of perjury, that the sender is authorized to act for the copyright owner.

A notice that leaves out these items may not be effective, and we may not act on it.

If we remove or disable content after a notice, we'll promptly tell the member who posted it, and we may send them a copy of the notice. If you believe your content was removed by mistake or misidentification, you can send our Copyright Agent a counter-notice that includes:

• (g) your signature;
• (h) the material that was removed and where it appeared;
• (i) a statement, under penalty of perjury, that you believe in good faith it was removed as a result of a mistake or misidentification; and
• (j) your name, address, and phone number, and a statement that you consent to the jurisdiction of the federal district court for the district where your address is (or, if your address is outside the United States, any district in which WhiteBadge may be found), and that you'll accept service of process from the person who sent the notice or their agent.

We send a copy of your counter-notice to the person who sent the notice and tell them that we'll restore the material in 10 business days. We then restore the material, or stop disabling it, between 10 and 14 business days after we receive your counter-notice (the periods that 17 U.S.C. 512(g) sets), unless that person first tells our Copyright Agent that they've filed a court action to stop the use, or we've decided not to show the material for another reason under these Terms.

Anyone who knowingly and materially misrepresents in a notice or counter-notice that material infringes, or that it was removed by mistake, can be liable for damages (17 U.S.C. 512(f)). Under our repeat-infringer policy, in appropriate circumstances, we close the accounts of members who repeatedly infringe others' copyrights. We may also remove content, or restrict or close an account, after a single infringement when we think it's appropriate. For other intellectual property complaints, such as trademark complaints, email support@whitebadge.io and tell us what the content is, where it appears, and the rights you claim.

Continuing education. WhiteBadge's continuing education courses are available only with WhiteBadge+, once Education opens. Some are delivered through our education platform, which may have its own terms that we'll show you. A course earns continuing education credit only if its course page says so, and only for the credit type and amount stated. We don't guarantee that a licensing board, registry, employer, or other organization will accept a course or its credit, so check their requirements before you rely on a course to meet them. If you start a course, you keep access to it and to your completion records even if your WhiteBadge+ subscription ends, for as long as your account is open and not suspended. You must complete each course and its assessments yourself, and we may withhold or revoke a certificate for a course that wasn't completed honestly. Keep your own copies of your certificates, because a licensing board or registry may ask you for them, and once you delete your account you can no longer see them in the app.

Webinars and events. Webinars are listed in the app, and members can create community events where the app offers it. A webinar may take place on a third-party service, such as Zoom. Events that members create are organized by those members, not by WhiteBadge, and you take part at your own discretion and risk.

Creators and educators. Some members may offer courses, webinars, community subscriptions, or merchandise ("Creator Offerings"). Creators join by invitation or approval and agree to additional creator terms. Creator Offerings are provided by the creator. We may review them, but we don't guarantee their quality, accuracy, or results.

Third-party content and services. The Platform may show or link to content and services from others, such as embedded videos, webinar platforms like Zoom, and licensed news. We aren't responsible for third-party content or services, and your use of them may be governed by their own terms. Some features that show YouTube videos use YouTube API Services. By using those features, you agree to be bound by the YouTube Terms of Service at https://www.youtube.com/t/terms.

Plans and billing. WhiteBadge+ is offered monthly or annually at the price shown when you subscribe. You buy it only in the WhiteBadge mobile app, through the Apple App Store or Google Play, and it is billed to your Apple or Google account. The store's terms also apply to your purchase. You're charged when you buy, and your first billing period starts that day, even if some or all WhiteBadge+ benefits haven't been released yet. Prices shown may not include sales tax, which Apple or Google charges where it applies. Your subscription belongs to the WhiteBadge account you're signed in to when you buy it, and it can't be moved to or shared with another WhiteBadge account.

Automatic renewal. Your subscription renews automatically at the end of each billing period, for another month or year as you chose, until you cancel. Each renewal is charged at the price that then applies to your subscription: to your Apple account within 24 hours before the renewal, or to your Google Play account within 48 hours before it. To avoid being charged for the next period, cancel at least 24 hours before the current period ends if you subscribed through Apple, or at least 48 hours before it ends if you subscribed through Google Play.

Cancelling. You can cancel any time in your Apple or Google subscription settings; the app links there. Cancellation takes effect at the end of the current billing period, and you keep your benefits until then. Deleting your WhiteBadge account does not cancel a store subscription. Cancel it in your store settings.

Refunds. Payments are non-refundable except where required by law, and we don't give refunds or credits for partly used periods. Refund requests are handled by Apple or Google under their policies. If Apple or Google refunds or reverses the payment for your current period, your WhiteBadge+ benefits end then, except that courses you've started stay yours, as Section 9 says. If Apple or Google can't collect a renewal payment, your benefits end when your paid period ends, or when any grace period the store gives you while it retries the payment ends.

Benefits. WhiteBadge+ benefits are described in the app when you subscribe. WhiteBadge+ services become available as they are released. Community and Education, and the benefits that use them, are for members who have verified their credentials. Buying WhiteBadge+ doesn't verify your credentials or guarantee that they will be verified, and it doesn't guarantee you any Assignment, Position, pay, or approval as a creator. Some benefits depend on features that open after launch, such as community creation and courses, and those benefits start when the feature opens. We may improve or change benefits. If we materially reduce them, we'll notify you in advance, and you can cancel.

Launch price and price changes. If you subscribe at a launch price, such as the sale price offered before Education opens, you keep that price for your plan while your subscription stays active, even when the price for new subscribers goes up. Apart from a launch price you're keeping, we may change subscription prices in the future. We'll give you at least 2 weeks' notice before a price increase takes effect for you, and the new price applies starting with your first renewal on or after the date it takes effect. Apple or Google may also notify you and, where their rules require, ask you to agree to the new price. If you don't agree, your subscription ends at the end of the current period. If you change plans, or your subscription ends and you later subscribe again, the then-current price applies.

Introductory offers. If we offer a free trial or introductory price, its terms, including the price you'll be charged when it ends, are shown before you subscribe. The subscription converts to the regular price at the end of the offer unless you cancel at least 24 hours before it ends if you subscribed through Apple, or at least 48 hours before it ends if you subscribed through Google Play.

What Tokens are. Tokens are a virtual item you can use on the Platform only to get digital Creator Offerings, such as courses, webinars, and community subscriptions, once that feature is available. Tokens can't be used to buy merchandise or other physical goods. Uses and prices are shown in the app before you spend Tokens. Buying Tokens gives you a limited, non-transferable license to use them on the Platform. Tokens are not money, currency, or property.

Tokens do not expire. Tokens you buy never expire while your account is open.

No cash value. Tokens have no cash value. They can't be redeemed or exchanged for cash, transferred to another account, or sold, except where the law requires otherwise.

Buying Tokens. Once Tokens are on sale, they're sold in packs through the Apple App Store or Google Play at the prices shown there. Some larger packs include bonus Tokens, shown as the base amount plus the bonus (for example, 10 + 1).

Granted Tokens. We may give you Tokens for free, for example in a promotion. Granted Tokens may carry conditions we tell you about when we grant them, and they can't be cashed out or transferred.

Refunds and corrections. Token purchases are final except where required by law. Refund requests go to Apple or Google. If a purchase is refunded or reversed, we may remove the matching Tokens, and if you've already spent them, your balance may go negative. We may correct Token balances that are wrong because of an error, and we may remove Tokens obtained through fraud or a violation of these Terms.

If your account closes. When you delete your account, or we remove it for a serious violation of these Terms, any Tokens left in it are forfeited, because they have no cash value, except where the law requires otherwise.

If we stop offering Tokens. If we stop offering Tokens or everything you can use them for, we'll give you reasonable advance notice in the app or by email, and you can use your Tokens until the end date in the notice. Tokens left after that date have no value, except where the law requires otherwise.

Professionals pay no fees to find, apply for, or work Assignments or Positions. Facilities pay the amounts their agreement with us sets, such as the bill rate for approved hours (the professional's pay rate plus our platform fee) and any cancellation fees. WhiteBadge+ and Tokens are optional purchases, and you don't need either to find, apply for, or work Assignments. WhiteBadge+ lets you join more Pools where Pools are available, as the app shows, and Pool members may be offered some Assignments before they're offered to all professionals.

We may offer referral rewards, points, badges, or other promotions. Each one has its own rules, which we'll show you. To take part, you must be eligible to use the Platform under these Terms and keep your account in good standing, and programs are offered only where the Platform is offered and are void where the law prohibits them. If we run a sweepstakes, contest, or giveaway, its official rules are shown before you can enter and they control it, no purchase is necessary to enter or win a sweepstakes or giveaway, and Apple and Google are not sponsors of it and aren't involved in it in any way.

Points and rewards. You earn points on the Platform, for example for approved hours you work, achievements, streaks, and referrals, under the rules shown in the app. You can redeem points for rewards in the app's rewards catalog, such as digital gift cards. Redeeming a reward needs active WhiteBadge+; earning points and browsing the catalog don't. We buy digital rewards from Tremendous, our rewards provider, which delivers them by email to your account's email address. Each reward is subject to its issuer's terms, which come with it. Some redemptions are reviewed before they're sent, and a reward may not be available at all times. Keep your account email secure: once a reward is delivered to the address it was ordered for, we aren't responsible if it's lost, stolen, or used without your permission, and we aren't required to replace it, except where the law requires otherwise. To the maximum extent the law allows, if a redemption isn't completed, or is completed wrongly, because of our error, our only obligation is, at our choice, to complete it, to give you a reward of equal value, or to return the points used for it.

What points are. Points have no cash value. They aren't money, Tokens, or property, and you can't sell, transfer, or exchange them for cash or Tokens, except where the law requires otherwise. Points are separate from your pay: your pay for Assignments comes as Section 5 describes and is never paid in points.

Changes and corrections. Your points can go down, for example if approved hours are unapproved or a timesheet is removed. We may correct points or rewards given in error, and we may cancel points, redemptions, or rewards obtained through fraud, abuse, or a violation of these Terms and, where the law allows, seek to recover the value of rewards obtained that way. If the WhiteBadge+ purchase you held when you redeemed is refunded or reversed, we may cancel redemptions placed under it whose rewards haven't been ordered. If you delete your account, points left in it end, redemptions not yet ordered are cancelled, and rewards already ordered aren't cancelled. If we remove your account for a violation of these Terms, points left in it end, and we may cancel redemptions not yet ordered.

Taxes. Rewards may have tax consequences for you. Except for any tax the law requires us to withhold or pay, you're responsible for any taxes on rewards you receive. Where the law requires, we may report rewards and withhold tax, and we may ask you for the information we need to do so and hold a redemption until you give it to us.

Changes to a program, and its end. We may change a program, including how points are earned, its catalog, and the points a reward needs, pause redemptions, or end it. A change to how points are earned can apply to hours already approved, so it can raise or lower your balance. If a change would lower the points you've already earned, or otherwise materially reduce a program's value to you, we'll tell you in the app or by email before it takes effect. If we end the rewards program, we'll give you reasonable advance notice in the app or by email, and you can redeem points until the end date in the notice. Points not redeemed by then end with the program and have no value, except where the law requires otherwise. Redemptions placed before the end date are handled under the program's rules. The WhiteBadge Rewards Program Terms give more detail. They control for the rewards program if they conflict with these Terms, except that Disputes are always resolved under Section 20.

You must not:

• use the Platform for anything illegal or fraudulent, or in violation of these Terms;
• copy, scrape, crawl, or harvest data or content from the Platform, use bots or other automated means to access it, or use its data or content to build a competing service or to train artificial intelligence or machine-learning models, except that crawlers, including search engines, may read and use our public website pages as our robots.txt files allow;
• reverse engineer, decompile, or try to extract source code from the Platform, except where the law allows;
• test, probe, or break security, or interfere with the Platform's operation;
• upload viruses or other harmful code;
• get around feature limits, verification, rate limits, access controls, or a block, restriction, suspension, or ban, including by creating another account;
• create fake accounts, impersonate anyone, or misrepresent your affiliation or credentials;
• falsify timesheets, clock-ins, or location confirmations, or post false or misleading ratings or reviews;
• enter, upload, post, or send patient information anywhere on the Platform, including in timesheets, disputes, reviews, documents you upload, support requests, and conversations with WhiteBadge Digital Support (if it reaches the Platform, we may delete it);
• try to make WhiteBadge Digital Support act outside its purpose, reveal its instructions, or give you information about anyone else;
• sell, rent, or transfer your account; or
• use information from the Platform to contact users for purposes they didn't agree to, or collect, share, or use other users' personal information except as the Platform's features allow and the law permits.

Nothing in these Terms limits your right to discuss your pay, benefits, or working conditions with others, to report a possible violation of law or a patient-safety concern to a government agency, a licensing board, or an accrediting body, or to take part in any other activity the law protects.

The Platform, including its software, design, text, graphics, and the WhiteBadge name and logos, is owned by WhiteBadge or its licensors and protected by law. The WhiteBadge name and logos are trademarks of Allied Health Careers, LLC, and you may not use them without our written permission. We give you a limited, personal, non-exclusive, non-transferable, revocable license to use the Platform, including to download and use the app on devices you own or control, as these Terms allow. This license doesn't let you copy, change, distribute, sell, or rent any part of the Platform, or use our trademarks in a way that suggests we sponsor or endorse you, except as these Terms allow. We keep all rights we don't expressly give you.

Names of credentials, registries, and professional organizations, such as ARRT and ARMRIT, belong to their owners. We use them only to identify credentials, and WhiteBadge isn't affiliated with or endorsed by those organizations unless we say so.

If you send us feedback or suggestions about WhiteBadge, you give us a perpetual, irrevocable, worldwide, royalty-free license to use, copy, change, and share them for any purpose, without any obligation or payment to you.

If you downloaded the app from the Apple App Store or Google Play:

• These Terms are between you and WhiteBadge only, not Apple or Google. WhiteBadge, not Apple or Google, is responsible for the app and its content.
• Your license to use the app is limited to using it on Apple-branded devices you own or control, as the App Store's usage rules allow, or on Android devices you own or control, as Google Play's terms allow.
• WhiteBadge is responsible for any maintenance and support of the app, as these Terms say or the law requires. Apple and Google have no obligation to provide maintenance or support for the app.
• If the app fails to meet any applicable warranty that hasn't been effectively disclaimed, you may notify Apple, and Apple will refund the purchase price (if any) for the app. To the maximum extent the law allows, Apple has no other warranty obligation for the app, and, as between WhiteBadge and Apple, any other claims, losses, liabilities, damages, costs, or expenses from a failure to meet a warranty are WhiteBadge's responsibility, subject to Sections 18 and 19.
• WhiteBadge, not Apple or Google, is responsible for any claims relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, and consumer protection or privacy claims.
• If anyone claims the app infringes their intellectual property rights, WhiteBadge, not Apple or Google, is responsible for investigating, defending, settling, and discharging that claim.
• You confirm that you are not located in a country subject to a U.S. government embargo and are not on any U.S. government list of prohibited or restricted parties.
• You must follow any third-party terms that apply to you when you use the app, such as your wireless data plan's terms.
• Send questions, complaints, and claims about the app to us at the contact details in Section 24.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Deleting your account. You can delete a professional account in Settings, in the app or on the web app, or ask us to delete your account at support@whitebadge.io. Deletion can't be undone. The app won't delete an account while work or pay is still open, such as an Assignment in progress or upcoming, a timesheet you haven't submitted, or a payment still being processed, and it tells you what to finish first. Deleting your account doesn't cancel a WhiteBadge+ subscription (Section 10), and Tokens left in it are forfeited (Section 11). Some records are kept after deletion, in de-identified form where possible, as our Privacy Policy explains. Facility accounts can be closed by contacting us.

Our rights. We may suspend or end your access to the Platform, or remove content, if you violate these Terms, if required by law, or if needed to protect users, Facilities, patients, or WhiteBadge. Where appropriate, we'll tell you why and give you a chance to respond. If we suspend or remove your account, you may lose access to WhiteBadge+ with it, including any benefit that continues after a subscription ends, such as courses you started, and suspension or removal doesn't cancel a store subscription, so cancel it in your store settings. Tokens and points in a removed account end as Sections 11 and 13 say. Sections that by their nature should survive termination will survive, including Sections 4 (the Platform's records), 5 (pay owed), 7 (hiring professionals directly, for the period the Facility's agreement with us sets), 8 (the license to Your Content and copyright matters), 10 and 12 (amounts owed), 11 (Tokens), 13 (redemptions already placed), 15, 16, and 18 through 23.

Changes to the Platform. We may add, change, suspend, or stop any feature or part of the Platform, including features shown as coming soon. If a change materially reduces WhiteBadge+ benefits, Section 10 applies.

The Platform is provided "as is" and "as available." To the maximum extent the law allows, WhiteBadge disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We don't guarantee that the Platform will be uninterrupted, error-free, or secure. We don't warrant the accuracy of content posted by users, Facilities, employers, or creators, or of information from others shown on the Platform, such as Position details. We don't guarantee any result from using the Platform, including that you'll find work or professionals, be selected or hired, earn any amount, have a credential or continuing education credit accepted, or receive a particular reward. Rate suggestions, market information, ratings, and analytics are estimates, not promises. Except as a Facility's agreement with us provides, we don't guarantee the identity, qualifications, conduct, or performance of any member, Facility, employer, or creator, and a verified status or a completed background check isn't a guarantee (Section 3). We also don't guarantee that notifications, reminders, or messages will be delivered on time or at all, so check the app for your Assignments and timesheets.

WhiteBadge does not provide medical care, clinical supervision, or medical advice. Community and education content is for professional information only and is not a substitute for your own professional judgment or your employer's policies. Nothing on the Platform, including answers from WhiteBadge Digital Support, is legal, tax, financial, employment, or medical advice.

Limitation of liability. To the maximum extent the law allows, WhiteBadge and its owners, officers, employees, agents, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, or goodwill, arising from or related to the Platform or these Terms, whatever the legal theory and even if we were told such damages were possible. Our total liability for all claims relating to the Platform or these Terms is limited to the greater of (a) $100 or (b) the amount you paid WhiteBadge, including through Apple or Google, in the 12 months before the claim arose. These limits don't apply to wages or other pay owed to you for work you performed, to WhiteBadge's obligations to you as your employer under your onboarding agreements or employment law, to liability for our fraud, gross negligence, recklessness, or willful misconduct, or to liability that can't be limited under applicable law. Otherwise, these limits apply even if a limited remedy fails of its essential purpose, and they reflect an allocation of risk that is part of the basis of the bargain between you and WhiteBadge.

Indemnity. To the extent the law allows, you agree to defend, indemnify, and hold harmless WhiteBadge and its owners, officers, employees, and agents from third-party claims, and the losses, damages, and reasonable lawyers' fees that come from them, arising from Your Content, any Creator Offering you provide, your misuse of the Platform, your violation of these Terms or the law, or, for Facilities, your worksite, your personnel, and your obligations under Section 7. This doesn't apply to the extent a claim is caused by WhiteBadge's own negligence or misconduct. If you're a W-2 employee, it also doesn't cover claims arising from work you do within the scope of your employment, or any cost the law requires your employer to bear. We may take over the defense of a claim you must indemnify, and you'll cooperate with us. You may not settle such a claim without our written consent.

Disputes with other users. Your dealings with other members, Facilities, employers, and creators are between you and them, and we aren't responsible for their conduct, on or off the Platform. To the extent the law allows, you release WhiteBadge from claims arising from disputes between you and other users. This release doesn't cover WhiteBadge's own obligations to you, including as your employer or under your onboarding agreements, or claims the law doesn't allow to be released.

Talk to us first. Before starting arbitration or a court case, send a written notice describing your dispute and the relief you want to support@whitebadge.io, with "Dispute Notice" in the subject line, or by mail to the address in Section 24. A notice must be about your own individual claim, include your name and the email address on your account (or, if you don't have an account, an email address where we can reach you), and be signed by you, even if a lawyer sends it for you; your typed name is enough. We'll send ours to the email address on your account, or to the one in your notice, or, if you no longer have an account, to the last email address we have for you. Both sides agree to try in good faith to resolve the dispute informally for 30 days, and deadlines for bringing claims are paused during that time. Using the timesheet or pay dispute tools in the app, reporting content, appealing a moderation decision, or sending a copyright notice isn't a Dispute Notice. This step doesn't delay a small claims case or a request to a court for urgent relief under "Exceptions" below. If an arbitration is started before this step is finished, the arbitrator may pause it until it is.

Binding individual arbitration. If we can't resolve it informally, you and WhiteBadge agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Platform ("Dispute") will be resolved by binding individual arbitration, not in court, and you and WhiteBadge each give up the right to a jury trial. Arbitration means that a neutral arbitrator, not a judge or jury, hears both sides and makes a final decision that binds both of us, and review of an arbitration award is limited. Disputes include disputes with WhiteBadge's owners, officers, employees, agents, and service providers about what they did for WhiteBadge, disputes about events before you accepted these Terms, and disputes that arise after your account ends. They don't include a dispute you had already notified us about, or a lawsuit or arbitration already filed, before you accepted these Terms, including a proposed class action in which you're a member of the proposed class. The Federal Arbitration Act governs this Section; if it doesn't apply, Pennsylvania's arbitration law does. The arbitrator decides all questions about a Dispute, including the scope and enforceability of this Section, except that a court decides any question about the class-action waiver or the mass-filing procedure, whether a claim falls under "Exceptions" below, whether an opt-out is valid, and which version of this Section applies to a Dispute.

Rules and costs. The American Arbitration Association (AAA) administers the arbitration under its rules in effect when the arbitration is filed, which are available at adr.org. Its Consumer Arbitration Rules apply to individuals, and its Commercial Arbitration Rules apply to Facilities and other businesses. For individuals, filing and arbitrator fees are allocated as the AAA's consumer rules provide. Each side pays its own lawyers' fees, unless the law or the AAA's rules allow the arbitrator to award them. The arbitration takes place in the county where you live (for a Facility or other business, in Pennsylvania), or by video or phone if both sides agree, or on written submissions for claims under $10,000 unless either side asks for a hearing or the arbitrator decides one is needed. The arbitrator applies the law and these Terms, can award any individual relief a court could, and gives a written decision. Judgment on the award may be entered in any court with jurisdiction.

Exceptions. Either side may bring an individual claim in small claims court if it qualifies, for as long as it stays there. Either side may ask a court for an injunction to stop infringement or misuse of intellectual property or unauthorized access to the Platform, or for urgent relief to keep things as they are while an arbitration is pending. This Section does not apply to disputes under your onboarding or employment agreements that contain their own dispute terms (such as disputes about your pay or whether you're an employee or a contractor), which follow those terms, or to claims that the law says cannot be arbitrated. If you bring a case that relates to a sexual harassment dispute or a sexual assault dispute (as 9 U.S.C. 401 defines them), you may choose to bring that case in court, and to bring it without the class-action waiver, as federal law (9 U.S.C. 401 and 402) allows. Additional terms for a feature that have their own dispute section, such as the Creator Program Terms, control disputes about that feature. Nothing in this Section stops you from reporting a matter to, or filing a charge with, a government agency.

Class-action waiver. You and WhiteBadge may bring claims against each other only individually, not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not combine more than one person's claims or preside over any class, collective, or representative proceeding, and may award relief only to the individual party and only as needed for that party's claim. If a court decides this waiver can't be enforced for a particular claim or remedy, that claim or remedy (and only that one) goes to court, after the individual arbitration of the other claims is finished, and the rest of this Section still applies.

Mass filings. If 25 or more similar demands are filed against WhiteBadge or by WhiteBadge using the same or coordinated counsel, they will be administered in batches of up to 25 under the AAA's mass arbitration procedures, and the statute of limitations is paused for demands waiting to be administered. Each batch starts as soon as the AAA can appoint its arbitrator, without waiting for earlier batches to finish, and each claim is still decided individually. If a court decides that any part of this paragraph can't be enforced, the AAA's mass arbitration rules apply in its place.

Your right to opt out. You can opt out of arbitration and the class-action waiver in this Section by emailing support@whitebadge.io within 30 days after you first accept these Terms, or by a letter to the address in Section 24 postmarked within those 30 days. For existing users, the 30 days start when you accept this version. Put "Arbitration Opt-Out" in the subject line or at the top of the letter, and include your name and the email address on your account (or, if you don't have an account, an email address where we can reach you). You can opt out only for yourself. An opt-out stays in effect for later versions of these Terms, and if you opt out, the arbitration and class-action waiver terms of earlier versions don't apply to you either. Opting out doesn't affect anything else in these Terms.

Court venue and jury waiver. Any Dispute not subject to arbitration, other than a small claims case or a case that the law of the state where you live entitles you to bring there, will be decided exclusively by the state or federal courts located in Pennsylvania, and you and WhiteBadge consent to their jurisdiction. Whether or not you opt out of arbitration, each side waives any right to a jury trial to the extent the law allows.

If the AAA can't act, or part of this Section fails. If the AAA can't or won't administer an arbitration, you and WhiteBadge will agree on another arbitration provider, or, if you and WhiteBadge can't agree, a court will appoint an arbitrator under the Federal Arbitration Act, and the arbitration follows this Section. If the AAA declines because WhiteBadge didn't pay fees it owed, you may take the Dispute to court instead. If any part of this Section other than the class-action waiver can't be enforced, the rest of this Section still applies.

Changes to this Section. If we change this Section after you accept this version of it, the change applies only to Disputes about events after the change takes effect for you, unless you accept the changed Section on the Platform, and it never applies to a Dispute either of us has already notified the other about. Once you accept this version of this Section, it replaces any earlier dispute terms you accepted, for every Dispute it covers.

These Terms are governed by the laws of the Commonwealth of Pennsylvania and applicable federal law, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs Section 20. This doesn't take away protections that the law of the state where you live gives you and that can't be waived by contract.

We may update these Terms from time to time. If a change is material, we'll notify you in the app or by email before it takes effect and, where required, ask you to accept the new Terms. When we ask you to accept an updated version on the Platform, it applies to you once you accept it, and until you do, the version you last accepted, if any, still applies to you. The "Last updated" date shows when the Terms last changed, and if you've accepted more than one version, the one with the latest "Last updated" date applies. For a change we don't ask you to accept, if you keep using the Platform after it takes effect, you accept the updated Terms. If you don't agree, stop using the Platform and delete your account. Section 20 says how changes to it apply.

• Entire agreement. These Terms and any additional terms we show you for a specific feature, such as the Community Guidelines, the Terms of purchase shown when you buy WhiteBadge+, the Rewards Program Terms, and the Creator Program Terms (plus, for Facilities, your agreement with us, and for professionals, your onboarding agreements), are the entire agreement between you and WhiteBadge about the Platform. The Community Guidelines explain these Terms in plain language, and if they differ, these Terms control. Other additional terms control for their feature if they conflict with these Terms. Our Privacy Policy explains how we handle personal information.
• Electronic communications. You agree to receive notices (including any notice the law requires about the security of your personal information), agreements, disclosures, and other communications from us electronically, in the app or by email to the address on your account, and that, to the extent the law allows, they satisfy any requirement that they be in writing. Keep your email address current; to change it, contact us at support@whitebadge.io. You can turn some push notifications off in the app's settings, but service messages about your account, your work, your purchases, and these Terms still reach you in the app or by email while you have an account. To receive them, you need a device that can run the app or a current web browser, and an email account. You can print or save these Terms from our website, and you can ask us at support@whitebadge.io for a paper copy of these Terms or of any notice the law requires us to give you in writing, at no cost. You can withdraw this consent by deleting your account, or by asking us at support@whitebadge.io to delete it. There's no fee to withdraw it, and because the Platform works only electronically, withdrawing it ends your account.
• Electronic signatures and records. When you check a box or tap a button to agree to something on the Platform, that is your electronic signature, with the same effect as signing on paper. We keep a record of when you accepted these Terms and which version you accepted.
• Notices to WhiteBadge. Legal notices to us, including Dispute Notices and arbitration opt-outs, go to support@whitebadge.io or by mail to the address in Section 24.
• Time limit for claims. To the extent the law allows, a claim relating to these Terms or the Platform must be brought, by a Dispute Notice under Section 20 or in a court where these Terms allow, within one year after the claim arises, or it's permanently barred. This doesn't apply to claims for wages or other pay for work you performed, or to any claim for which the law doesn't allow a shorter time, and the time is paused while Section 20's informal resolution period runs.
• Transferring these Terms. You may not transfer your rights under these Terms. We may transfer ours without your consent, for example in a merger, acquisition, or sale of all or part of our business or assets. Any attempted transfer that these Terms don't allow is void, and these Terms bind and benefit each side's permitted successors.
• Severability and waiver. If any part of these Terms is unenforceable, the rest stays in effect, and a part that can be enforced only in part is enforced to the extent the law allows, except as Section 20 says for its class-action waiver. Not enforcing a provision isn't a waiver of it, and a waiver counts only if it's in writing.
• Events outside our control. We aren't responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, outages of power, the internet, our service providers, or the app stores, labor disputes, epidemics, government action, or attacks on our systems. This doesn't excuse paying wages or other amounts owed for work already performed.
• No agency. These Terms don't create a partnership, joint venture, or agency relationship between you and WhiteBadge, except as your onboarding agreements provide.
• Third-party beneficiaries. No one other than you and WhiteBadge has rights under these Terms, except Apple as Section 16 says and the people Sections 19 and 20 name, who may rely on those Sections.
• Interpretation. Headings are for convenience only, and "including" means "including but not limited to."

Allied Health Careers, LLC (dba WhiteBadge)
1721 Valley Forge Rd Unit 486
Valley Forge, PA 19481
support@whitebadge.io

Send questions, complaints, and claims about the Platform, including the app, to these contact details.