Delete Your WhiteBadge Account

You can delete your account yourself in the WhiteBadge app or on the web app, or ask us to delete it by email. If you use WhiteBadge for a Facility, Section 6 explains how to close your account.

In the WhiteBadge app

• Open the WhiteBadge app and sign in.
• Tap You, then the Settings gear, then Account.
• Tap Delete account.
• Read what we delete and what we keep, type DELETE, and tap Delete account.

This permanently deletes your account and login. You're signed out immediately, and the account can't be recovered. If your app doesn't show these steps, update it to the latest version, or use the web app or email us.

On the web

• Sign in to the WhiteBadge web app at app.whitebadge.io.
• Go to You, then Settings, then Account.
• Next to Delete account, select Delete.
• Read what we delete and what we keep, type DELETE, and select Delete account.

If your account is waiting for credential approval

While your account waits for credential approval, Delete account is on the app's credential screen, where you upload and track your credentials. If something stops your account from being deleted right away, tap Ask WhiteBadge to delete my account. We'll decide on your request within 45 days. If we approve it, your account is deleted and you're signed out. If we can't approve it, we'll let you know, and you can appeal by emailing support@whitebadge.io with "Appeal" in the subject line. To withdraw your request, contact support at support@whitebadge.io.

If you can't delete your account yet

Work and pay that are still open, such as an Assignment in progress or upcoming, a timesheet you haven't submitted, or a payment still being processed, have to be settled before you can delete your account. The app and the web app list what has to be settled. Settle those items, then return to delete your account. If you need help with an item, or want to ask us to delete your account instead, contact support at support@whitebadge.io.

By email

If you can't sign in or reach the steps above, don't have the app, or would rather ask us, email support@whitebadge.io and ask us to delete your WhiteBadge account. You don't need to install the app or sign in.

• Send your request from the email address on your WhiteBadge account, or tell us that address, so we can find your account.
• We'll write to the email address on your account to ask you to confirm the request, to help make sure no one else deletes your account. If we can't confirm that the request comes from you, we may not be able to act on it, and we'll tell you.
• If work or pay is still open, we'll tell you what it is, and we may ask you to settle it before we delete your account.
• We'll decide on your request within 45 days of receiving it, or, where the law allows us more time, we'll tell you within those 45 days that we need more time and why. If we approve it, we delete your account as this page describes. If we can't approve it, we'll tell you why, and you can appeal by replying to our decision, or by emailing support@whitebadge.io, with "Appeal" in the subject line.
• To withdraw your request, reply to our email or write to support@whitebadge.io before your account is deleted.
• You can use an authorized agent where the law allows.

After your account is deleted

Deletion can't be undone, and your previous data can't be recovered, so save copies of anything you want to keep, such as your certificates, before you delete your account. You can create a new account later with the same email address, as long as our Terms of Service allow you to use WhiteBadge. Our Terms of Service and Community Guidelines apply to a new account too, and we may close an account opened to get around a restriction or ban.

• Deleting your WhiteBadge account does not cancel your subscription. If your WhiteBadge+ subscription is set to renew, your Apple Account or Google Play account keeps being charged at each renewal until you cancel it, in Settings > Apple Account > Subscriptions for an App Store subscription, or in Google Play > Payments & subscriptions for a Google Play subscription, even though your WhiteBadge+ benefits end when your account is deleted. Once your account is deleted, we can no longer email you about your subscription. Cancel it there before you delete your account if you don't want to be charged again. Deleting your account doesn't refund the period you've already paid for; refunds are handled under Apple's or Google Play's refund policies. If you subscribed at the sale price offered before Education opens, you keep that price only while your subscription stays active; if it ends and you later subscribe again, the then-current price applies.
• Tokens left in your account when you delete it are forfeited, except as the Creator Agreement says for earnings from your sales, or where the law requires otherwise. Anything else you've bought in the app but haven't used, such as a background check you've paid for but haven't started, ends with your account, except where the law requires otherwise. Points you haven't redeemed end with your account and can't be restored, transferred or paid out, except where the law requires otherwise; redemptions not yet ordered are cancelled, but a reward already ordered for you isn't cancelled. If you want to use your points, redeem them before you delete your account (redeeming needs WhiteBadge+). Purchases are final except as required by law; refunds are handled under Apple's or Google Play's refund policies.
• If you've started courses or earned continuing education certificates on WhiteBadge, you lose access to them when your account is deleted, including courses you would otherwise keep after cancelling WhiteBadge+. Download your certificates and keep copies before you delete your account. A licensing board or certifying body may ask you for proof of your continuing education, and once your account is deleted you can no longer download them.
• If you've signed onboarding documents on WhiteBadge, such as your employment or contractor agreement, your Form I-9 Section 1 or Form W-9 certification, and your direct deposit authorization, keep copies of the ones you can view in the app, or ask us for copies as the next item explains, before you delete your account. Once your account is deleted, you can no longer view them in the app. Deleting your account doesn't take away pay owed to you for work you performed, or any right the law gives you to ask for your pay or employment records.
• If you want a copy of your information, want specific posts or messages removed, or want the copy of your usage data our analytics provider holds deleted, ask us at support@whitebadge.io before you delete your account. If anything you sent or posted includes patient information, which our Terms of Service don't allow on WhiteBadge, tell us so we can remove it. Once your account is deleted, we may not be able to confirm that a request comes from you.
• If you take part in our Creator Program, deleting your account ends your participation, and our Creator Program Terms explain what happens to your Creator Community and your content. If you signed the Creator Agreement, read what it says about deleting your account and withdrawing your earnings before you delete it.

When your account is deleted, we delete:

• your login and your ways to sign in, including a linked Apple or Google sign-in
• the name, email address, phone number, photo and bio on your account
• the Social Security number, date of birth, home address, bank account and routing numbers, tax and work authorization details, and emergency contacts stored with your profile (copies in employment, payroll and tax records are kept, as Section 4 describes)
• your ID, license and credential images, onboarding document images and résumé
• the photos you sent in direct messages, unless a photo was reported to us and we keep it with the report
• your skills and machine experience
• your saved items, saved filters, alerts, read history, applications for Assignments and the blocks you made

Your friend connections end, you leave every community, group and pool, and any open conversation with WhiteBadge Digital Support, our AI support agent, is ended. The usage data we hold is de-identified, so it's no longer linked to your account. The copy of your usage data that our analytics provider holds for us is linked to your WhiteBadge account ID and may not be deleted with your account (Section 4 says how long it may be kept). To have it deleted too, ask us before you delete your account, as Section 2 explains. You can also remove WhiteBadge's access in your Apple Account or Google Account settings. Deleted information may remain in encrypted backups for up to 35 days.

We keep some records after your account is deleted, where the law requires it or where we need them to pay people and bill Facilities correctly, keep accurate records for the Facilities you worked with, resolve disputes and legal claims, enforce our Terms of Service, prevent fraud and abuse, keep WhiteBadge safe, and show what you agreed to. How long we keep each kind is given below. Where no period is given, we keep it only as long as we need it for those reasons, unless the law requires us to keep it longer. The records we keep include:

• Work records: your Assignments, timesheets, disputes, pay and invoice records, ratings and reviews, and the applications you made for Positions. We keep them as business records, in a form that no longer identifies you where possible, except the timesheets and other records that employment, wage-and-hour or tax laws require us to keep as payroll records, which we keep as the next item says.
• Employment, payroll and tax records and signed onboarding documents, including W-2, W-9 and I-9 records: kept at least as long as employment and tax laws require (for I-9 records, at least 3 years after hire or 1 year after your work ends, whichever is later, and for payroll and tax records, at least 4 years), and no longer than 7 years after your last Assignment, unless the law or a legal claim requires us to keep them longer. They keep the details the law requires.
• Verification and background check records: the decisions on your credentials and ID, with the credential's type and expiration date, who reviewed it and an audit record, but not the images; and your background check's status, outcome and dates. Background check records are kept as long as needed for the purpose you authorized and as the Fair Credit Reporting Act and other law require.
• Purchase, points and rewards records, and records of what you agreed to: records of your purchases and of the terms, consents and agreements you accepted are kept for at least 3 years, or 1 year after your subscription ends, whichever is longer, so we can show what you agreed to. Points and rewards records are kept as business records, without your name and email address.
• Course and continuing education records: kept with no set end date, because AHRA, ARRT or a state licensing board may ask us to confirm credit years after it was awarded. We remove or separate your name and contact details from them where we can.
• Support, privacy and safety records: your support conversations, including those with WhiteBadge Digital Support; records of your privacy and account deletion requests; moderation and safety records, such as reports, the decisions on them and appeals; and security and audit logs. Support records are kept as long as we need them to help you, to run and improve our support, and as business records, and the others as long as needed for security, accountability, enforcing our Terms and legal purposes. The reports you filed are kept without your name attached.
• Messages, posts, comments and chat messages you sent or published: messages you sent, including in support conversations, remain visible to the people you sent them to, and posts, comments and chat messages you published stay where you published them, unless they're removed later, for example under our Community Guidelines. If you take part in our Creator Program, your Creator Content, as our Creator Program Terms define it, is deleted as those terms say. Global chat messages are kept as records, with the account that wrote each one, after the global chat closes.
• Other details of your work profile: such as your profession and modalities, the state you live in, and your preferred pay rates, travel radius and shift times, which stay with your account's records under "Deleted User," without your name or contact details.
• Usage data held by our analytics provider: the copy of your usage data that our analytics provider, PostHog, holds for us, such as records of key actions you took on WhiteBadge, linked to your WhiteBadge account ID, may be kept after your account is deleted, as long as needed to operate and improve WhiteBadge, unless you ask us to have it deleted (Sections 2 and 5).

In most of the records we keep, your account is shown as "Deleted User" instead of your name, but support requests you sent, timesheet disputes you raised and records of your privacy and account deletion requests keep your name, and posts and chat messages you published under your handle keep your handle. Deleting your account doesn't change what you wrote, and we can't control copies that other people made of what you shared. Communities and group conversations you started stay open for their other members.

Some records are held by others under their own policies and legal duties, and deleting your WhiteBadge account doesn't delete them. Those others include Apple or Google, for purchases you made through them; Checkr, our consumer reporting agency, for background checks; Cornerstone PEO, our professional employer organization, if you were onboarded as a W-2 employee; Tremendous, our rewards provider, for rewards already ordered for you; the Facilities you worked with; and employers that received your information when you applied for a Position. For a copy of your background check report, contact Checkr.

The parts of our Terms of Service that are meant to continue after an account ends still apply after you delete yours. They include the terms on pay owed to you for work you performed; the license you gave us to Your Content that stays on WhiteBadge, such as the messages, posts, comments and chat messages described above; the disclaimers, the limits on our liability and your release of claims arising from disputes with other users; your promise to indemnify us; and how disputes between you and WhiteBadge are resolved, including the law that governs the Terms, the time limit for bringing a claim, the waiver of a jury trial to the extent the law allows, and our agreement to resolve disputes by binding individual arbitration rather than in court or in a class action, unless you opted out of arbitration or an exception in the Terms applies. If you signed an employment or contractor agreement with us, it continues to apply as it says, and if it conflicts with our Terms of Service on a matter it covers, it controls.

You can review and update most of your information yourself in the app. To have specific information deleted without deleting your account, such as particular posts or messages, or the copy of your usage data our analytics provider holds, email support@whitebadge.io and tell us what you want deleted. We'll explain anything we must keep. When we delete specific information at your request, we also ask our service providers to delete the copies of it they hold for us.

If you think someone under 18 has given us information, contact us at support@whitebadge.io and we'll delete it, except any records the law requires us to keep or that we need to establish or defend a legal claim.

Facility accounts are closed by WhiteBadge, not in the app or on the web app. To close a Facility account, or the login of someone who uses WhiteBadge for a Facility, contact us at support@whitebadge.io.

Closing a Facility account doesn't end amounts the Facility owes. The Facility's agreement with us still applies as it says, including the terms it says continue after it ends. So do the parts of our Terms of Service that continue after an account ends, such as the terms on hiring professionals directly, for the period the Facility's agreement sets. Each Facility keeps responsibility for its own credentialing and compliance obligations, so keep any records your Facility needs before its account is closed.

This page describes how deleting a WhiteBadge account works. Our Privacy Policy explains how we handle personal information, how long we keep it and the privacy rights you may have; our Terms of Service govern your use of WhiteBadge, including deleting your account; and our Creator Program Terms govern participation in our Creator Program. Nothing on this page changes those documents, and if this page differs from them, they control. We may update this page, and the date at the top shows when it last changed.

Allied Health Careers, LLC (dba WhiteBadge)
1721 Valley Forge Rd Unit 486
Valley Forge, PA 19481
support@whitebadge.io