WhiteBadge Rewards Program Terms

Every member with a professional or student account takes part in the Program and earns points as Section 3 describes. You don't need to sign up separately or pay anything to earn points. Facility accounts don't take part.

To take part, you must be eligible to use the Platform under the Terms, and your account must stay in good standing. The Program is offered only where the Platform is offered, and it is void where the law prohibits it. If an employer or government agency you also work for, or a rule that applies to your profession, limits the gifts or rewards you may accept, you are responsible for following it.

You don't need WhiteBadge+ to earn points, see your balance, browse the rewards catalog, or follow your redemptions. Only redeeming a reward needs WhiteBadge+ (Section 5). While your account is on our waitlist, you can't see the rewards catalog or redeem rewards.

Points are a record of your activity in the Program. You can use them only to redeem rewards under these Program Terms.

• No cash value. Points have no cash value. They are not money, a deposit, or funds we hold for you. You can't exchange them for cash, credit, or anything other than a reward in the catalog, except where the law requires otherwise.
• Not your property. Points are not your property. You can't sell, buy, give, or transfer points, combine them with another account's points, or use them for anyone else, except where the law requires otherwise.
• Separate from your pay. Points are kept and redeemed separately from your pay for any Assignment, and they are not part of the rate shown for an Assignment. Your pay for your work is set and paid as the Terms and your onboarding agreements describe, and it doesn't depend on whether you earn or redeem points. Where the law requires a reward to be treated as pay, nothing in these Program Terms prevents that, and nothing in them limits any right the law gives you as an employee or worker. Section 12 covers taxes on rewards.
• Not Tokens. Points are not Tokens. You can't exchange points for Tokens, and Tokens are not offered as rewards.
• A reward is earned when you redeem it. You earn points as Section 3 describes, but a reward is earned only when you have placed a redemption for it (Section 5) and the redemption has not been declined or canceled under these Program Terms. Wherever the Terms refer to rewards you have earned in the Program, they mean rewards earned this way. Until you redeem them, your points are a balance that can change under these Program Terms.
• No expiration date. Points don't expire with time. They end only as these Program Terms describe: when you use them, when they are removed under Section 3 or Section 10, when your account is deleted (Section 11), or when the Program ends (Section 16).

Points for approved hours

You earn points for the hours on your approved timesheets, at the rate shown in How points work on My Rewards in the WhiteBadge mobile app. On the date of these Program Terms, the rate is 1 point for every approved hour. The hours on all your approved timesheets are added together and turned into whole points, so part of a point isn't credited until your approved hours reach the next whole point.

Points follow your timesheets; they never decide them. Your timesheets are submitted, approved, and disputed as the Terms describe, and the Platform's timesheet records, not your points, are the record of your hours. Always record all the time you work and the actual times you start and stop. Never work off the clock or skip a break you are entitled to, and never work when you aren't fit to practice safely, including to earn points or keep a streak. Your professional duties, patient safety, and the Facility's policies always come first.

Other ways to earn

• Achievements. Some achievements carry bonus points, shown with each achievement in the app. While you hold an achievement, its current points value counts toward your balance.
• Streak bonuses. While we offer streak rewards, you earn bonus points when one of your streaks, such as working shifts on time in a row, reaches a level shown in the app. Bonuses are paid only for levels reached while streak rewards are offered.
• Referrals. When someone joins WhiteBadge with your referral code or link, you earn points as they reach the steps shown in the app. Referral points go to the member who invited, not to the person invited. You can't use your own referral code. If members disagree about who referred someone, our records decide, subject to correcting an error under Section 10, and we aren't responsible for whether a person you invite reaches those steps. Share your code or link only as Section 10 allows.
• Points we give you. We may give you points at our discretion, for example in a promotion. Points we give may come with conditions, which we'll tell you about when we give them.

No points or rewards in the Program are awarded by drawing or other chance. If we ever run a promotion that awards them by chance, it will have its own official rules.

Your balance

Your points balance is calculated from your records: the points for your approved hours, achievements, streak bonuses, and referrals, and the points we have given you, less the points used for your redemptions. The balance in our records is your balance, and if a figure shown anywhere else differs from it, our records control, subject to correcting an error under Section 10. Your balance is recalculated from your records from time to time, for example when one of your timesheets is approved, so a change may not show right away.

When your balance goes down

Your balance can go down as well as up. For example:

• if a timesheet that earned points is reopened, corrected, or removed, including because the Assignment or the Facility it belongs to is removed from the Platform, the points for its hours are removed;
• if we change the earning rate or an achievement's points value, your balance is recalculated under the change (Section 16); and
• if points were credited by mistake or obtained in breach of these Program Terms, we may remove them (Section 10).

Points already used for a redemption you placed stay used, and a later change to your balance doesn't affect that redemption. Your balance is never shown as less than zero, but if points are removed after you have used them, the points used for your redemptions still count against the points you earn later, so new points first make up the difference before your balance rises above zero.

Rewards are listed in the rewards catalog, which you can see in My Rewards in the WhiteBadge mobile app and in Points & rewards on the web. Each reward shows its points price and, where it has one, its value, such as the amount of a gift card.

Rewards can include digital gift cards, such as Visa digital gift cards, and other digital products. We buy those rewards for you from our rewards provider, Tremendous, and Tremendous delivers them by email (Section 6). Other rewards may be provided by WhiteBadge directly, as the catalog describes.

We choose the rewards in the catalog and set each reward's points price and value. There is no fixed exchange rate between points and money. We can add, change, or remove rewards, change their points prices or values, or mark a reward as not available yet, at any time. A reward marked as not available yet can't be redeemed until it becomes available. Rewards are subject to availability from our rewards provider and their issuers.

The points price that applies is the price in the catalog when your redemption is placed. If a reward's points price or value changes after it was shown to you, and you then redeem it in My Rewards in the mobile app or in Points & rewards on the web, the redemption is refused before any points are used, so you can check the new price and decide again. A later change to the catalog doesn't affect a redemption you have already placed: it keeps the points price it was placed with, and a reward from Tremendous also keeps the value and product it was placed with.

Redeeming a reward requires an active WhiteBadge+ membership at the time you redeem. WhiteBadge+ is a paid subscription that you buy in the WhiteBadge app through the Apple App Store or Google Play, and it renews automatically until you cancel, as the Terms' section "WhiteBadge+ subscriptions" describes. Any active WhiteBadge+ counts, whether you subscribed or we gave it to you. You don't need WhiteBadge+ to earn points or to keep the points you have.

If you try to redeem without WhiteBadge+, nothing is redeemed and no points are used. Where WhiteBadge+ can be bought, the mobile app offers it to you, and after you buy it you return to the same reward to confirm the redemption. WhiteBadge+ isn't offered for every account, for example accounts in professions we don't support yet. While WhiteBadge+ isn't offered for your account, you can earn points, but you can redeem them only if we give you WhiteBadge+.

To redeem, choose a reward and select Redeem; in the mobile app, you then confirm it. Your redemption is placed at that last step, and you need enough points for its points price then. When it is placed, its points price is taken from your balance at once, and the redemption appears in your redemption history (Redeemed rewards in the mobile app) with its status. Apart from the WhiteBadge+ membership that redeeming requires, redeeming costs only the reward's points price; we don't charge you money for the reward itself.

You can redeem only for yourself, with your own points. Our team can also place a redemption for you when you ask us to. It uses your points like any other redemption and is reviewed before anything is ordered.

You can't cancel a placed redemption in the app. If you redeemed by mistake, contact us right away: if the reward hasn't been ordered yet, we may be able to cancel the redemption and return its points.

If your WhiteBadge+ ends after you place a redemption, the redemption isn't affected, unless the WhiteBadge+ purchase you held when you redeemed is refunded or reversed (Section 10).

Rewards we buy from Tremendous are delivered by Tremendous, by email, to the email address on your WhiteBadge account when the reward is ordered. The email contains a link to claim your reward. You can't choose a different address for a redemption, so check that your account email is correct and can receive email before you redeem. If your account email is a forwarding address, such as an Apple Hide My Email address, make sure it forwards email from our rewards provider.

Delivery times vary, and we don't promise that a reward will arrive by any particular time. Your redemption history shows the status of each redemption, and when a reward was sent.

If your account email changes after a reward is ordered, the reward still goes to the address it was ordered for. If delivery fails, your redemption history shows it, and where sending again can fix the failure, you can resend the reward from the app to the same address. Resends may be limited. If your account email has changed since the reward was ordered, a resend is reviewed by our team first, and only our team can send the reward to your new address.

We don't store or show the card number, code, or claim link of any reward. Keep your reward email safe: anyone with access to it may be able to use the reward. Once a reward has been delivered to the address it was ordered for, we aren't responsible if it is lost, stolen, or used without your permission, and we aren't required to replace it, except where the law requires otherwise.

Rewards that WhiteBadge provides directly are provided as the catalog describes, after our team reviews the redemption.

Many redemptions are ordered automatically. Others are reviewed by our team before anything is ordered, under rules we set and may change. A redemption may be reviewed, for example, when:

• its value is above an amount we set, or it would take you or the Program over a monthly limit (Section 9);
• your account is new, or your account email changed recently;
• your account isn't in good standing, for example because it is inactive, suspended, restricted, or flagged for review, or your email address isn't verified;
• we can't tell which account or email address the reward should go to;
• our team placed the redemption for you;
• the total value of the rewards you have redeemed in the year reaches a level we set for review; or
• something suggests an error, fraud, or abuse, including a problem with your balance.

While a redemption is in review, your redemption history shows it as in review. Review can take time. After review, we may approve the redemption, hold it (for example, until it fits within a limit), ask you for information we need, or decline it. If we decline a redemption, its points are returned as Section 8 describes. Our checks that send a redemption to review are made automatically, from your account's records and the Program's limits. They send the redemption to our team; they don't decline it on their own. Tremendous also applies its own checks and may hold or decline an order. We decide reviews reasonably and in good faith.

If you'd rather not wait, you can ask us to cancel a redemption that is in review or on hold. If its reward hasn't been ordered or provided by the time we act on your request, we'll cancel it and return its points (Section 8).

If a redemption is declined or canceled before its reward is ordered or provided, its points are returned to your balance.

Once a reward has been ordered from Tremendous, its points are returned only when no usable reward can exist, for example when Tremendous confirms that there is no order, when Tremendous fails or cancels the order, when an order waiting for Tremendous's approval is rejected, or when Tremendous cancels a reward that failed to deliver before it expired. A reward that has been delivered can't be canceled, and its points aren't returned. While a reward that failed to deliver is waiting to be resent or canceled, its points stay used.

Your redemption history shows when points have been returned. Points are returned as points; we don't pay out their value in money, except where the law requires otherwise.

We set limits on redemptions, and we may change them at any time. They can include a limit on the total value of rewards one member can redeem in a month, a limit on the total value redeemed across the Program in a month, the value above which a redemption is reviewed, how old an account must be for its redemptions to be ordered automatically, and how many resends a member can make in a day. A redemption beyond a limit waits for review or until the limit allows it, and it may be declined. An order can also wait because of a delay on our side or our rewards provider's side.

In these Program Terms, a month or a year is a calendar month or year in Coordinated Universal Time (UTC).

You must take part honestly and only through your own account. You must not:

• earn or redeem points through more than one account, or through anyone else's account;
• submit false or inflated hours, timesheets, documents, or other information, or someone else's, or help anyone else do so;
• record a clock-in or clock-out time that isn't when you actually started or stopped work, or confirm that you are at the Facility when you aren't, including to earn points or keep a streak;
• refer yourself, or arrange sign-ups only to collect referral points;
• share your referral code or link by spam, by bulk or automated messages or calls to people who haven't agreed to receive them, or in any other way that the law, or the service you share it on, doesn't allow;
• say anything false or misleading about WhiteBadge, the Program, or what someone gets by joining when you share your referral code or link, or pay for ads that use WhiteBadge's name or logos to promote your code or link;
• use bots, scripts, or other automated means, or take advantage of an error in the Platform, to earn or redeem points;
• sell, buy, or trade points or redemptions, or offer to; or
• otherwise break these Program Terms or the Terms in connection with the Program.

When you share your referral code or link where people you don't know personally can see it, such as on social media or a website, make clear that you can earn points when people join with it.

If we reasonably believe that you have broken these rules, or that points were credited or a redemption was placed because of an error, we may remove the points concerned; hold, decline, or cancel redemptions whose rewards haven't been ordered; suspend or end your participation in the Program; take action on your account under the Terms; and, where the law allows, seek to recover the value of rewards obtained through fraud or abuse. If the WhiteBadge+ purchase you held when you redeemed is refunded or reversed, we may also cancel redemptions placed under it whose rewards haven't been ordered.

If your balance, a points price, a value, or a status is wrong because of an error, we may correct it. If you think your balance or a redemption is wrong, tell us as soon as you can (Section 18).

Keep your WhiteBadge sign-in and your email account secure. If you think someone else has used your WhiteBadge account or changed its email address, contact us right away (Section 18); we may hold redemptions whose rewards haven't been ordered while we look into it.

If your account is deleted, whether you delete it or we remove it under the Terms:

• redemptions of rewards from Tremendous that haven't been ordered yet are canceled;
• rewards already ordered aren't canceled; and
• any points left in your account end when the account is deleted, and they can't be restored, transferred, or paid out, except where the law requires otherwise.

If you plan to delete your account, redeem any points you want to use first (redeeming needs WhiteBadge+, Section 5). After your account is deleted, we may keep records of your points and redemptions, with your name and email address removed from your reward records. Deleting your account doesn't remove the information Tremendous already received for a reward that was ordered (Section 13). Our Privacy Policy explains how we handle your information.

If your account is suspended or restricted, your redemptions may be held in review while it is (Section 7).

Rewards you receive may have tax consequences for you, which depend on the law and your circumstances, including whether you work through WhiteBadge as an employee or as an independent contractor. Except for any tax the law requires us to withhold or pay, you are responsible for any taxes on rewards you receive. Where the law requires, we may report rewards to tax authorities and withhold tax, and we may ask you for information we need to do so, such as your taxpayer identification number. We may hold a redemption until you give us that information. We keep a record of the total value of the rewards you redeem each year (Section 9 explains how years are counted). We don't give tax advice; ask a tax professional about your situation.

We use your information in the Program as our Privacy Policy describes. When we order a reward from Tremendous for you, we share your name and your account email address with Tremendous, our rewards provider, together with the reward you chose, its value, and our reference for your redemption, so that Tremendous can deliver your reward to you by email. When you open, claim, or use a reward, you deal directly with Tremendous and the reward's issuer, and their own terms and privacy notices apply to the information you give them.

Taking part in the Program doesn't require you to give us any personal information beyond what your WhiteBadge account already holds, except information we may need for tax reporting (Section 12). Exercising your privacy rights doesn't affect your points or your place in the Program, except that deleting your account ends your points (Section 11) and that we can't order a reward from Tremendous for you without sharing the information this section describes.

Gift cards and other digital products we buy from Tremendous are issued by their issuers (for a Visa card, the bank that issues it), not by WhiteBadge, and they are subject to the issuer's and Tremendous's own terms, which are made available with the reward. Those terms may set an expiration date, fees, or limits on where and how the reward can be used. When Tremendous gives us a reward's expiration date, the mobile app shows it in Redeemed rewards. Questions about using a reward after it is delivered go to its issuer or to Tremendous. To the maximum extent the law allows, we aren't responsible for an issuer's or Tremendous's terms, fees, or expiration dates, or for a merchant's or an issuer's refusal to accept or honor a reward after it has been delivered. Questions about your points or a redemption come to us.

The brands of the rewards in the catalog, such as Visa, are not sponsors of the Program and are not affiliated with WhiteBadge. Their names and logos are trademarks of their owners. Apple and Google are not sponsors of the Program and are not responsible for it.

To the maximum extent the law allows, the Program, points, and rewards are provided "as is" and "as available." We make no warranty of any kind, express or implied, about the Program, points, or any reward, including any warranty of merchantability, fitness for a particular purpose, title, or non-infringement. We don't guarantee that the Program or any reward will be available to you, that a reward will be delivered by any particular time, or that you will be selected for Assignments or have hours approved from which to earn points.

To the maximum extent the law allows, if a redemption isn't completed, or is completed wrongly, because of our error, our only obligation is, at our choice, to complete it, to give you a reward of equal value, or to return the points used for it. The Terms' sections "Disclaimers" and "Limitation of liability and indemnity" also apply to the Program. We aren't responsible for delays or failures caused by events outside our reasonable control, such as an outage or failure of our rewards provider, a reward's issuer, or an email service.

Any dispute between you and WhiteBadge about the Program, your points, a redemption, or a reward is a "Dispute" under the Terms. It is resolved as the Terms' section "Resolving disputes: arbitration and class-action waiver" provides, including its informal resolution step, binding individual arbitration instead of court, the class-action waiver, the jury-trial waiver, its exceptions, and your right to opt out of arbitration. Any time limit the Terms set for bringing a claim also applies to a claim about the Program, your points, a redemption, or a reward. To start the informal resolution step, send us the written Dispute Notice that section describes, for example by email to support@whitebadge.io with "Dispute Notice" in the subject line. A question to Support about your balance or a redemption isn't a Dispute Notice. The Terms' section "Governing law" also applies to these Program Terms.

We may change these Program Terms or the Program at any time, including how points are earned, the earning rate, the points values of achievements and bonuses, the catalog, points prices, limits, and review rules. We may also pause redemptions or ordering at any time, for example while we fix a problem. A pause doesn't change your balance.

A change to the earning rate applies to all your approved hours, including hours approved before the change, and a change to an achievement's points value applies to everyone who holds that achievement. So a change can raise or lower your balance. If a change would lower the points you have already earned, would otherwise materially reduce the Program's value to you, or is otherwise a material change to these Program Terms, we'll tell you in the app or by email before it takes effect. This notice isn't needed when points are removed under Section 3 because a timesheet is reopened, corrected, or removed, or when points are removed or corrected under Section 10. A change doesn't affect redemptions placed before it takes effect.

A change to these Program Terms doesn't apply to a Dispute that either of us notified the other about before the change takes effect, and these Program Terms can't change the Terms' section "Resolving disputes: arbitration and class-action waiver," which changes only as the Terms allow. If you keep using the Platform after a change takes effect, the change applies to you. The "Last updated" date shows when these Program Terms last changed.

We may end the Program. If we do, we'll give you reasonable advance notice in the app or by email, unless the law or a government authority requires us to end it sooner. You can redeem points under these Program Terms until the end date in the notice. Points not redeemed by then end with the Program and have no value, except where the law requires otherwise. Redemptions placed before the end date are processed under these Program Terms.

• These Program Terms and the Terms. These Program Terms are part of the Terms. If they conflict with the Terms on a matter about the Program, these Program Terms control, except that Disputes are always resolved under the Terms' section "Resolving disputes: arbitration and class-action waiver."
• Your onboarding agreements. If your onboarding agreements, such as your employment agreement or your Independent Contractor Agreement, conflict with these Program Terms on a matter they cover, your onboarding agreements control, as the Terms provide.
• Notices. We send notices about the Program in the app, or by email to the email address on your account, and a notice is given when we send it by email or show it to you in the app. Keep your account email current. You can reach us as Section 18 describes, and a Dispute Notice goes to us as Section 15 describes.
• The Terms' general terms. The Terms' section "General," including its terms on electronic communications, severability, waiver, and the transfer of rights, also applies to these Program Terms.
• Survival. Sections 2, 6, 8, 10, 11, 12, 13, 14, 15, 16, and 17, and the parts of Section 3 headed "Your balance" and "When your balance goes down," continue to apply after the Program ends and after you stop taking part in it. These Program Terms also continue to apply to a redemption placed before then until it is completed or canceled.

If you have a question about the Program, your points, or a redemption, contact Support in the WhiteBadge app or email support@whitebadge.io. Don't include patient information, such as a patient's name or anything else that could identify a patient, in a message to us.

Allied Health Careers, LLC (dba WhiteBadge)
1721 Valley Forge Rd Unit 486
Valley Forge, PA 19481
support@whitebadge.io